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CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: support@tinithstore.com

or fill in our contact form:

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FAQ

01

Where are you located?

 

Both our design studio and head office is located in Stockholm, Sweden.

03

Has my order been sent yet ?

 

We want you to receive your order as soon as possible, therefor we will do our best to ship you products in no more then 3 days from your order confirmation.

05

What is the return policy

You have the right to return one or more products for a refund or exchange within 14 days of receving your order. Please read our return policy for more information.

02

How do i pay?

You can choose to pay securely with Paypal, Klarna express chekout or with card.

04

How long does shipping takes?

 

Shipping will occur 3-14 days after processing an order, depending on where you live.

06

What do i do if i never received my order?

 

We recommend you to check with your local post at the first hand and track you order using the tracking number provided by us. If your parcel is still untraceable, then you shall write to us.

Return & exchange

Have you regretted your purchase? No problem. At tinithstore.com, you always have a 14-day right of return, which means that within 14 days of receiving your item, you need to register your return by mailing us at support@tinithstore.com. We will need name and aftername/ order number/ do you prefer an exchange or a refund. You can use our return label delivered to you to send us back your order, just make sure that the products are in its initial condition with orginal packages.

Goods that cannot be returned There are certain goods that are exempt from the right of return and these are goods with a broken seal that cannot be returned due to health or hygiene reasons (for example underwear, cosmetic products, swimwear). Read more about goods not covered by the right of return in our general terms and conditions

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